Course Duration in Hours
4
Course Category
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Course Details
Day 1
Unit 1: Introduction to service management
Unit 2: Service management life cycle
Unit 3: Introduction to Service Strategy
Unit 4: Service Strategy Concepts
Unit 5: Service Strategy Processes
Unit 6: Introduction to service design
Unit 7: Key concepts in service design
Unit 8: Service design processes
Day 2
Unit 9: Introduction to Service Transition
Unit 10: Service Transition Processes
Unit 11: Introduction to Service Operations
Unit 12: Service Operations Processes
Unit 13: Introduction to Continual Service
Improvement
Quiz
Assessment
Course Brochure
Upcoming Class
- July 22, 2025 6:05 am - July 25, 2025 6:05 am Add to Google Calendar Add to iCalendar
- August 5, 2025 6:05 am - August 8, 2025 6:05 am Add to Google Calendar Add to iCalendar
- August 19, 2025 6:05 am - August 22, 2025 6:05 am Add to Google Calendar Add to iCalendar
- September 2, 2025 6:05 am - September 5, 2025 6:05 am Add to Google Calendar Add to iCalendar