SAP CRM Online for graduates by Technosoft Consultancy

Core - SAP CRM Fundamentals
1. Account Management
2. Organizational model
3. Product master
4. Customizing settings for each object
5. CRM business transactions
6. Overview of generic functions in business transactions
7. Activity management
8. Customizing for these objects
9. Process control and determination
10. Partner determination
11. Actions
12. Overview of pricing in CRM
13. CRM billing
14. Basics concepts of CRM middleware
15. Introduction to the CRM WebClient User Interface : Detailed knowledge about the CRM Middle ware
16. Detailed Insight about the: CRM ABAP function in a project

Core - SAP Implementation Fundamentals
1. Workshop Preparation
2. Functional Design and Blueprint Preparation
3. Functional Specification Documentation
4. Change Management
5. Testing
6. Support Activities
Core - SAP CRM Interaction Center
1. SAP CRM User Interface Overview
2. UI Concept
3. Business Roles
4. Navigation Bar Customizing and Transaction Launcher
5. Architecture
6. UI Configuration
7. Easy Enhancement Workbench and Application Enhancement Tool
8. Component Enhancement Concept
9. Skin Configuration
10. IC Agent functions
11. IC Marketing and Sales
12. IC Service
13. IC Web Client Functions and Profiles
14. Communication Architecture
15. Agent Inbox
16. Rule Modeler
17. Category Modeler
18. IC manager functions

Optional - SAP CRM Marketing
1. Overview of marketing management in SAP CRM
2. Marketing Plans and campaign management
3. Working with marketing projects
4. Preparation and Execution of campaigns
5. Segmenting business partners
6. Marketing attributes
7. Graphical Modeler
8. Creating profiles and target groups
9. Personalized mail forms
10. Creating personalized e-mails
11. Marketing Product Proposals
12. Lead Management and Surveys
13. Campaign automation
14. External List Management
15. Special Functions and Features in campaign management
16. Couponing

Optional - SAP CRM Sales
1. Opportunity management and Pipeline Performance Management
2. Copying control
3. Quotation management
4. Order management
5. Special functions in quotation and order management
6. Pricing in SAP CRM Sales
7. Contract management
8. Rebate processing
9. Activity management in SAP CRM Sales
10. Visit planning
11. Territory management
12. Case study

Optional - SAP CRM Service
1. Maintenance of technical objects
2. Installed base management
3. Individual objects
4. Service contract processing
5. Service agreements
6. Service contracts
7. Service plans
8. Service order processing