Microsoft Dynamics 365 Online Expert level by Three Spear

Introduction to Microsoft Dynamics CRM
Gaining a competitive advantage through CRM
Microsoft Dynamics CRM Modules
Microsoft Dynamics CRM User Interface
CRM 2011 Basics
Microsoft Dynamics CRM in Your Organization
Customer Records
Record Ownership and Assignment
Using Activities to track Customer Interactions
Finding and Maintaining Your Data
Using Duplicate Detection
Subject Tree
Microsoft Dynamics CRM for Microsoft Office Outlook
Integration between Microsoft Dynamics CRM 2011 and Outlook
Record management in the Outlook client
E-mail management in CRM 2011 for Outlook
Multiple Views and Conditional Formatting
Creating Mail Merge Documents
Using CRM 2011 for Outlook with Offline Access
Introduction to Sales Management
Overview of the Sales Process in Microsoft Dynamics CRM
Core Records in the Sales Process
Tracking Competitors and Managing Sales Literature
Working with Leads
Working with Opportunities
Sales Processes, Workflows and Dialogs
Sales Order Processing
The Microsoft Dynamics CRM Sales Order Process
Opportunities, Quotes, and the Sales Process
Working with Orders
Working with Invoices
Introduction to Marketing Automation
Benefits of Closed Loop Marketing
Creating and Using Marketing Lists
Marketing Campaigns and Quick Campaigns
Quick Campaigns
Introduction to Marketing Campaigns
Creating a Marketing Campaign
Creating and Using Campaign Templates
Importing Leads