ITIL V4 Online Beginner level by (IIPDE) Indian Institute of Professional Excellence and Distance Education

What is ITIL?
What about v3?
Key Concepts
Service Management & Delivery
The Service Lifecycle
The Five Stages of the lifecycle
ITIL Roles
Functions and Processes
Further Learning
Accreditation

SS-
Service Desk
Incident Management
Problem Management
Change Management
Release Management
Configuration Management

SD-
Service Level Management
Availability Management
Capacity Management
IT Financial Management
IT Service Continuation Management
Security Management

ITIL Framework

Other Processes-
IT Infrastructure Management
Network Service Management
Operations Management
Management of Local Processors
Computer Installation and Acceptance
Systems Management
Environmental Management.
Applications Management
Software Lifecycle Support
Testing an IT Service for Operational
Management & Organization
Quality Management
IT Service Organization
Planning and Control (policy) for IT Services