Emotional Intelligence Online for beginners by Reinforce Insights Training and Advancement

Training Specialities
Leadership
Giving effective feedback:
In this one-day workshop, participants will learn ways to deliver a message so that people accept it and make needed changes. They will also learn how to accept feedback when offered by others.

Generation Gap Awareness:
Understanding others helps us to understand ourselves and to manage the people that we work with. In this one-day workshop will explore problems, solutions, and strategies to help overcome issues of the generation gap.

Business Leadership:
This three-day workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done.

Leadership skills for supervisor:
This one-day workshop will give you the skills in communication, coaching, and conflict that you need to be successful.

Emotional Intelligence (EQ):
These brilliant peoples ability to connect at emotional and personal level can inspire us to lead difference. This one-day workshop will explain how EQ sets people apart from IQ which contributes to their personal excellence and leadership.

Meeting Management:
This one-day workshop will be concerned with small working meetings; with groups that have a job to do requiring the energy,implications of your thought processes. After completing the two-day workshop, you ll understand reasons of poor quality decisions and you will be able to impose quality controls on your decisions and the decisions of others.

Customer Service
Call Centre training - Sales and Customer Service:
In this three-day workshop, participants will discover in depth the elements of sales and customer service skills associated with each telephonic interaction they make throughout this energizing and practical workshop.

Customer Service for Managers, Supervisors and Leaders:
Participants will learn the standards for meeting both company and customers expectations and areas needing more attention in the organizations. This one-day workshop will help participants regain their strength to fabricate and develop from where they are now.

Customer Service:
This two-day workshop is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition
Communications

Change Management:
When one expresses satisfaction for change that comes as a fruit for further growth, others express their feeling of resistance and anger. In this one-day workshop, you will learn how to manage and cope with change and how to help those around you too.

Managing Difficult Conversations:
Not all interactions that are made in the run of a day serve easy understanding of its meaning. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

Communication strategies:
The focus of this two-day workshop is to sharpen and advance the communication skills of the participants, help them understand the impact of theirpersuade in a variety of areas especially when such important skills is overlooked, at a real cost to the organisation.

Conflict Resolution:
This two-day workshop will give participants the tools that will help them resolve conflict successfully and produce a win-win outcome.

Conflict Resolution Difficult people management:
Success comes from understanding how we behave, as well as how we can influence others. We can manage to have planned conversations as a remedy to cope with difficult people if communications approach you with difficulties. This one-day workshop will teach participants how to turn difficult situations into opportunities for growth.

Self Esteem and Assertiveness Skills:
Life can be agonizing and merciless, if you do not make overall evaluation about yourself. Learn to install techniques in our one day workshop which can bring drastic change about the way you feel yourself and ways to approach the world to get the things that you want.

Time Management:
Many people skip important task and jump to the next one with the intention to finishcommitment, and talents of those who participate. Members of such a group want to achieve key outcomes of an effective meeting such as solving problems, brainstorming, or simply sharing information.

Building Better Teams:
How well team members operate collaboratively? How enthusiastic and motivated is the team? How they gain different perspective to use the individual expertise on the team? How well they use ideas and extract valuable insights and resolutions? Do they work well together? This two-day workshop can help you to get there.

Team Building Advanced:
This three-day workshop is designed for participants who want to develop their team leadership skills and unleash the talent of their individual team members.
Innovation

Creativity and Innovation:
Some people struggle to think outside the box and others are simply bursting with creativity. This two-day workshop will build-up your creativity to help you succeed in both personal and professional lives.

Critical Thinking:
Applying critical thinking techniques allow you to understand the contributions andcommunication on other people and to make them feel comfortable at workplace.

Active Listening:
One of the biggest barriers to the communication is not listening actively thus leading to lapses in processing information that was inattentively listened and responses would be made with inappropriate clarity. This one-day workshop will help participants develop and practice their active listening skills.

Business Writing:
Even the best writer gets discourage to put in their best effort. We intervene to teach the habits of good professional writing. This two-day workshop aims to give participants the tools to become better writers.

Business Writing Advanced:
If you are already a good writer in writing memos, effective emails and business letters in clear, concise, complete, and correct, then this one-day workshop will focus on writing letters of recommendation, of persuasion, of refusal, or of action, that reflect current word usage and up-to-date formats. Pre-requisite course: Business Writing

Public speaking:
Deliver your message with bang! Self-Confidence and appropriate communication skills, and not a talent, that makes up a good presenter. Participants will master the skills that will make them a better speaker and presenter in this two-day workshop.

Reports and Proposals Writing:
This one-day workshop will cover the methods essential to prepare these documents to assist you with competence of task. This course will build on a solid base of writing skills to present information in formal, informal, and proposal styles. Pre-requisite course: Business Writing

Public Speaking Advanced:
The focus of this two-day workshop is to enhance speaking skills by learning some essential techniques and to give persuasive edge when you are presenting complex information, fielding difficult questions, or making a presentation.
Personal Effectiveness

Influence and persuasion skills:
This one-day workshop will help participants learn how to influence andon time. Learn to make proper utility of available time by getting a grip on your workflow and office space, effective use of planner and delegate your task to others in our one day workshop.

Stress Management:
The only reason people dislike to attend workforce is their difficulty in dealing with stress. This one-day workshop explores the causes of such stress, and suggests general and specific stress management strategies t

Business Etiquette:
Business owners and employees can display good manner and treat everyone respectfully to create trustworthy work- environment, build strong relationships, improve confidence, and make a good first impression by setting high-standards after attending this one-day workshop.

Mastering the Interview:
Get familiar with the kinds of questions to expect, questions you should think about asking and discover how to prepare for an interview in our workshop. Participants will learn how to prepare for second interviews, testing, and shadowing, as well as how to follow up on their interview sessions in this one-day workshop.

(Note: The duration may vary for the individual having difficulty to learn fast)