SAP CRM course Expert level by Satori Technologies and Solutions Private Limited

SAP CRM: Overview of the CRM Solution
Introduction to:
Fundamentals and architecture of SAP CRM
SAP CRM Marketing
SAP CRM Web Channel (E-Commerce)
SAP CRM Partner Channel Management
SAP CRM Sales
SAP CRM Interaction Center
SAP CRM Service
SAP CRM Field Applications
SAP CRM Analytics
Implementation & operation of SAP CRM
CRM Customising Fundamentals
CRM basic data:
Business partner
Organizational model
Product master
Customizing settings for each object
CRM business transactions
Overview of generic functions in business transactions
Activity management
Customizing for these objects
Process control and determination
Partner determination
Actions
Overview of pricing in CRM
CRM billing
Basics concepts of CRM middleware
Introduction in People-centric CRM (PC UI)
CR500: CRM Middleware
Introduction to the CRM architecture and CRM Middleware
Connecting an SAP back-end system to an SAP CRM system:
CRM Middleware / Administration Console
Messaging BDoc
Initial load / delta load / request load
Data flow, configuration and monitoring
Connecting an external system using the XIF adapter
Business Warehouse adapter
Groupware adapter
SAP CRM User Interface
SAP CRM User Interface Overview
UI Concept
Business Roles
Navigation Bar Customizing and Transaction Launcher
Architecture
UI Configuration
Easy Enhancement Workbench and Application Enhancement Tool
Component Enhancement Concept
Skin Configuration