Microsoft Dynamics 365 Online for Intermediate trainees by Jupiter Dynamics

MICROSOFT DYNAMICS CRM
COURSE OUTLINE
COURSE: 80290
TITLE: MARKETING AUTOMATION IN MICROSOFT DYNAMICS CRM 2011
OUTLINE:
Introduction
Implementing and Managing Marketing Campaigns
Analysis, Reporting and Goals
COURSE: 80291
TITLE: SALES MANAGEMENT IN MICROSOFT DYNAMICS CRM 2011
OUTLINE:
Introduction
Working with the Product Catalogue
Sales Order Processing
Analysis, Reporting and Goals
COURSE: 80292
TITLE: SERVICE MANAGEMENT IN MICROSOFT DYNAMICS CRM 2011
OUTLINE:
Introduction
Working with Cases and Contracts
Using Knowledge Base
Working with Teams and Queues
Analysis, Reporting and Goals
COURSE: 80293
TITLE: SERVICE SCHEDULING IN MICROSOFT DYNAMICS CRM 2011
OUTLINE:
Introduction
Understanding the Service Activity Scheduling Engine
Resources, Services and Selection Rules
Incorporating Customer Preferences
Resource and Service Capacity Requirements
Understanding Sites and Same-Site Requirements
COURSE: 80294B
TITLE: MICROSOFT DYNAMICS CRM 2011 CUSTOMIZATION AND CONFIGURATION
OUTLINE:
Introduction
Business Units and Security Roles
Configuring Users and Teams
Customizing Microsoft Dynamics CRM Overview
Customizing Fields
Customizing Entities
Customizing Relationships and Mappings
Customizing Forms, Views and Charts
Configuring Field Security Configuring Auditing
Configuring Solutions
COURSE: 80295
TITLE: EXTENDING MICROSOFT DYNAMICS CRM 2011
OUTLINE:
Introduction
Extensibility Overview
Common Platform Operations
Querying Data and Executing Operations
Implementing Business Processes
Plug-ins
Application Event Programming
Client Extensions
Web Resources